Service concept

“Customer first, service first”

We have established a scientific and standardized customer service system based on the advanced and efficient means of customer service and passionate professional team as the core. In line with the spirit of customer first, while providing excellent products to the customers, HSPK also provides professional, timely and efficient technical support and perfect services to you. 

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Pre-sale support:

We have a professional process application team to analyze and trial process for a variety of different materials and products, and provide technical advice for users in site; make full pre-sale processing test for users. Professional teams are constantly researching solutions for different industries for users.

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After-sales service:

Extreme and timely service is a strong backing to ensure the stable production of users, HSPK Shanghai HSPK service points are all over the country, the perfect service network can ensure the timeliness of service; Strict service standards and excellent sales team ensure the development and experience of users. 

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Application support:

We provide professional online customer service application support
We provide professional process program package
We build a shared process parameter database to help users to shorten the transition period of production;


Service commitment:

Windows operating system free upgrade for life. 

We provide professional solutions and process analysis.

We provide the latest technical support and quality processing solutions.

24/7 service hotline

We have a professional service management system and mobile APP, users can self-declare for service, with whole process of transparent management.